Anova Culinary Reviews

Ordered and 10 days later nothing even when paying for express 48 delivery. Customer service is poor at best. Confirmed the item was not in stock despite the website stating other wise. Now can not get a refund out of them.

Horrible Customer Service, they just don't give a crap about your problem, specially the one called Shermie. If you're in Europe, Kitchenboss sous vide appliances have far better service and value for money relationship.

Constant connection issues with the app, just don't bother, it's useless. The product itself is fine, you can set the temperature and time manually on the front which takes seconds, perfect sous vide joints.

I purchased the Anova vacuum sealer pro from America's Test Kitchen and the unit is not working properly. I called the customer support number and described my issue. I was told I should fill out their warranty replacement form on their web site. The rep if I had purchased the unit from them and I said no that I had bought it from ATK. I then tried to submit the warranty form twice on their web site, both times getting a server error. I emailed customer service and was told to submit the information to their customer support email address which I did. I received an email response the next day stating I was not eligible for a warranty replacement because I didn't buy the unit from an authorized reseller as stated in their warranty, if this is the case why did the person tell me to file a claim. I attempted to contact a customer service manager and was told Patrick a supervisor would call me shortly. He never called and when I contacted customer service again I spoke with the same gentleman and was told he would call Patrick and request him to call me again. I still have not gotten a response.

This is an update on 2/17/23: I still have not received any response from ANOVA after emailing them twice more. The only good news is that ATK is sending me a replacement unit, although this will not be covered under warranty either since it is from ATK. Needless to say I will never purchase another ANOVA product again.

Unfortunately, I have to add my voice to the list of negative reviews here. I can confirm what everyone else says; their customer service is just terrible. The oven is great when it works, but mine developed a ground fault, and they simply will not respond. Twenty days so far, several emails back and forth, no answer from the team that approves warranty replacements. Just responses from some poor junior customer service rep telling me he is "still waiting for a decision".

Worst customer service I got so far. I placed order with high fees for shipping Express. They didn't ship Express, when I message them they take 3-4 days to answer without resolving my issue. Message them back and it feels they are playing hide and seek. It's been 3 weeks, they hold my money with no refund and no products. I can't seem to find help with them. Back in the days ANOVA was a better company. Now I suggest customers be careful with them as they are starting to scam some customers. I could see similar concerns from customers on Reddit.

Absolutely fantastic customer service. Lost 3 parts of my new precision oven whilst moving home and although you cannot buy them separately the company have posted me replacements out for. Fantastic service.m

Have been trying to buy one of these ovens for several months but they are always out of stock.
However they continue to send me newsletters offering a 25% discount I’d I buy one of their ovens. How can I buy an oven with 25% off when they have no stock ?. This is just bad business. I contacted them and asked if they would put me on a waiting list and hold the discount they offered. They replied no. Having now seen the reviews here on trustpilot I would not buy one anyway.

Terrible customer service!

I notice some reviewers consider Anova customer Service excellent. However, the overall rating is two stars and in my view is worth one! I received a broken Sous vide units. Broken, literally, the top panel was torn off! I wrote customer service the same day (9/2). Since then it's been a week of going back and forth, giving the information asked for not once, but twice, I gave the unit's serial number now they want a photo of that number (?), which is not an easy feat. Tiny dark print on black, curved surface!
I have wanted a sous vide for some time, but after all this, I don't want it any more, At least not from Anova. Nothing from Anova and I strongly advise potential buyers of their appliances to give it a good thought before committing.

Awful - but good when it worked. This was brilliant for a while, but failed utterly out of warranty. Although the warranty is two years, which seems quite good, a sous vide isn't something you use all the time unless you are a mad keen sous-vider. I think we only used ours fewer than 20 times before it broke. Anova won't repair or refund, and although they offered 25 USD off a new one, the offer doesn't work on top of existing offers and they are on sale at the moment. REALLY disappointed, won't buy again.

Still have no advice when my Anova Precision Oven will arrive. When I made contact with Customer Service, they said go and look outside your house, it might have been left in the garden. When I contact Toll Australia to confirm delivery, they ask for a reference number, which I have provided from their tracking website. They can’t understand their own information. This is going nowhere!

Great customer service. I love my sous vide!

Terrible customer service.
I bought 2 items from Anova. They shipped one marking my order as complete and I’ve tried FIVE different was of contacting them and zero response.

Customer support is useless. Item did not arrive, money are not returned... Customer support is trying to find more information about the issue why item is still not with me :D this is the worst experience ever.